Frequently asked questions

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Making a purchase
Click “Add to Cart,” then open your cart and select “Checkout.”

Is payment safe?
Yes—our processing is 100% secure, and our internet security team ensures a safe, reliable shopping experience. ✅

When will my order be ready?
We process orders within 1–3 business days, then send a shipping confirmation email. 📧

Will I get tracking?
Yes—tracking number provided after purchase. 📦

How much is shipping?
It depends on where your package ships from. Add your address at checkout to view the fee.

If I order several items
They’re typically shipped in separate parcels. 📦➕📦

Return & exchange details
Free returns, even for washed/worn items: 30 days → Full refund, 180 days → Store credit. After processing your return, we’ll email a refund confirmation. Refunds are generally issued within 10 business days of receipt. Due to current order volume, delays may occur—thanks for your patience. ⏳

Regarding free gifts
If returns bring your order below the promotional threshold, the free gift must be returned. Prefer to keep it without qualifying? We’ll deduct the gift’s cost from your refund or request payment. 🎁

Change/cancel after ordering
We cannot change or cancel orders post-submission. You may return items; refunds apply to the product total only (shipping is non-refundable).

More info & contact
Find more answers—See all FAQs.
Fast help: buffokriege4420@outlook.com